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At Zenura, we are dedicated to providing our customers with a seamless shopping experience. Please review our shipping and returns policies below to ensure complete satisfaction with your purchase.

Shipping Policy:

Processing Time: All orders are processed within 3-7 business days. Orders are not shipped or delivered on weekends or holidays.

Shipping Rates & Delivery Estimates:

- Standard Shipping: 5-7 business days

- Expedited Shipping: 2-3 business days

- Overnight Shipping: 1-2 business days

Please note that delivery times are estimates and may vary depending on your location.

Order Confirmation & Tracking:

You will receive an order confirmation email once your order has been placed. This email will include a tracking number, which you can use to check the status of your shipment.

International Shipping:

- We currently ship to the following countries: [list of countries].
- International shipping rates and delivery times will be calculated at checkout.
- Customs, duties, and taxes are not included in the item price or shipping cost. These charges are the buyer's responsibility.

Shipping Restrictions:

Zenura does not ship to P.O. Boxes or APO/FPO addresses.

Returns & Refunds Policy:

Return Period: You can request a return within 30 days from the date of receipt. To be eligible for a return, the product must be unused and in its original packaging.

Return Conditions: 

- The product must be intact, undamaged, and unaltered.
- The product packaging must be intact and not opened or damaged.

Return Process:

- Contact our customer service department via email or phone to inform them of your return request.
- Provide detailed information about your order, including order number, product name, and reason for return.
- Send the product to the address provided by our customer service department.

Refund Policy:

- After receiving and inspecting the returned product, we will process your refund request within 5-7 business days.
- The refund will be made through your original payment method. The specific refund time will depend on your bank or payment service provider's policies.
- The shipping cost for returning the product will be the customer's responsibility, unless the product is defective or not as per your order.

Exchange Policy:

- You can request an exchange within 30 days from the date of receipt. The product needs to be unused and in its original packaging.
- Contact our customer service department to inform them of your exchange request.
- Provide detailed information about your order and the product you wish to exchange.
- Send the product to the address provided by our customer service department. After receiving the product, we will send you the new product.

Contacting us

If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at:


This document was last updated on June 22nd, 2023

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Terms & Conditions

Demati supplies products listed on the Demati, and Demati websites, and in our stores under the following Terms and Conditions. Please read these Terms and Conditions, and our Privacy and Cookie Policies carefully before using any of our websites, or ordering from us.

The Terms and Conditions apply to your use of any Demati website and to any products you purchase from them; regardless of how you access the website, including any technologies or devices where our website is available to you at home, on the move or in store

We reserve the right to update these Terms and Conditions at any time, and any updates affecting you or your purchases will be notified to you, by us in writing (via email), and on this page.

The headings in these Conditions are for convenience only and shall not affect their interpretation.

We recommend that you print and keep a copy of these Terms and Conditions for your future reference...