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Zenura is committed to providing our customers with the highest quality products and exceptional service. However, if for any reason you are not satisfied with our products, we are happy to assist you with the return and refund process.

Return Policy:

Return Period: You can request a return within 30 days from the date of receipt. To be eligible for a return, the product must be unused and in its original packaging.

Return Conditions: 

- The product must be intact, undamaged, and unaltered.
- The product packaging must be intact and not opened or damaged.

Return Process: 

- Contact our customer service department via email or phone to inform them of your return request.

- Provide detailed information about your order, including order number, product name, and reason for return.

- Send the product to the address provided by our customer service department.

Refund Policy:

Refund Processing Time: After receiving and inspecting the returned product, we will process your refund request within 5-7 business days.

Refund Method: The refund will be made through your original payment method. The specific refund time will depend on your bank or payment service provider's policies.

Shipping Costs: The shipping cost for returning the product will be the customer's responsibility, unless the product is defective or not as per your order.

Exchange Policy:

Exchange Period:  You can request an exchange within 30 days from the date of receipt. The product needs to be unused and in its original packaging.

Exchange Process:

- Contact our customer service department to inform them of your exchange request.

- Provide detailed information about your order and the product you wish to exchange.

- Send the product to the address provided by our customer service department. After receiving the product, we will send you the new product

Contacting us

If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at:

zenura.co@gmail.com

This document was last updated on June 22nd, 2023

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*The statements made on this website have not been evaluated by the U.S. Food and Drug Administration. The efficacy of these products has not been confirmed by FDA-approved research. These products are not intended to diagnose, treat, cure or prevent any disease. All information presented here is not meant as a substitute for or alternative to information from health care practitioners. Please consult your health care professional about potential interactions or other possible complications before using any product.

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Terms & Conditions

Demati supplies products listed on the Demati, and Demati websites, and in our stores under the following Terms and Conditions. Please read these Terms and Conditions, and our Privacy and Cookie Policies carefully before using any of our websites, or ordering from us.

The Terms and Conditions apply to your use of any Demati website and to any products you purchase from them; regardless of how you access the website, including any technologies or devices where our website is available to you at home, on the move or in store

We reserve the right to update these Terms and Conditions at any time, and any updates affecting you or your purchases will be notified to you, by us in writing (via email), and on this page.

The headings in these Conditions are for convenience only and shall not affect their interpretation.

We recommend that you print and keep a copy of these Terms and Conditions for your future reference...