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Returns & Exchanges

Domestic (USA)

Returns

We hope you love your Blueland products – but if for some reason that’s not the case, we offer free returns on domestic (USA) orders within a 100 day window after they’re shipped. To return an order, click here. The 100-day window begins on the day the product is shipped and returns must be shipped within 15 days after return label instructions are issued to you.

To be eligible for a return, your item must be returned to us with all components of the product being returned. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. The credit will automatically be applied to your credit card or original method of payment within 5-7 business days. Just a heads up: we do not refund any donations made to non-profit partners, or original shipping fees.

Exchanges

Realized you actually need a different product? Please contact us via:contact@zenura.co

Replacements

With too much love, our candles may lose functionality over time. We offer free replacements for our pumps and nozzles within 7 days of purchase. If you’re having an issue with your pump or nozzle and would like a replacement within the 7 day window, send us a message by clicking "Contact Us" at the bottom of our homepage.

International

At the moment, we only offer returns, exchanges, and replacements for domestic orders and cannot accommodate international orders (orders to Canada, New Zealand, Australia or the UK). If for any reason you are unhappy with your Zenura products, send us a message by clicking "Contact Us" at the bottom of our homepage and we’ll see what we can do!

Terms & Conditions

Demati supplies products listed on the Demati, and Demati websites, and in our stores under the following Terms and Conditions. Please read these Terms and Conditions, and our Privacy and Cookie Policies carefully before using any of our websites, or ordering from us.

The Terms and Conditions apply to your use of any Demati website and to any products you purchase from them; regardless of how you access the website, including any technologies or devices where our website is available to you at home, on the move or in store

We reserve the right to update these Terms and Conditions at any time, and any updates affecting you or your purchases will be notified to you, by us in writing (via email), and on this page.

The headings in these Conditions are for convenience only and shall not affect their interpretation.

We recommend that you print and keep a copy of these Terms and Conditions for your future reference...